Frequently Asked Questions

Many of our customers have specific questions about our professional services. Here are just a few of the frequently asked questions we hear at Cleaning Company.

General Questions

Simply visit the signup form to book a service and as you provide information about your house / office and schedule, your quote will dynamically adjust.

No, you're only charged based on the amount of time your cleaner was actually at your home/office working. If they finish early, you aren't charged the full amount quoted.

Yes! We would want pushy sales people coming to our house / office so we would like to do that for our customer. And you can get a quote and book your services online. It takes about one minute.

Cleaning supplies aren't included by default. This ensures your cleaner uses the products you like and there isn't any cross-contamination from house to house.

However, if you don't have supplies, we can bring them for an additional charge of as per your choice of product at visit. You can opt-in to this option from your customer dashboard. Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand if required.

Please get in touch with us right away and we'll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

We do guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

It's completely up to you. If you're not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.

No, you can cancel service anytime without any penalties. You don't have to commit to any contracts or pre-determined number of appointments.

Cleaning Questions

Here's a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.

Cleaning supplies aren't included by default. This ensures your cleaner uses the products you like and there isn't any cross-contamination from house to house.

However, if you don't have supplies, we can bring them for an additional charge as per the item you choose. You can opt-in to this option from your customer dashboard. Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand if required.

We offer a range of services from monthly, weekly or daily cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the "Services" button halfway down the page.

Only one cleaner is sent to your home. If you're on a recurring schedule, we'll do our best to match you with the same person going forward.

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.